Platform terms of service.

These Terms of Service ("Terms") are an agreement between Quadralay Corporation, doing business as WebWorks ("WebWorks," "we," "us"), and the customer accepting them ("you," "Customer"). They govern your use of the WebWorks Platform — the cloud service at platform.webworks.com where you create and configure AI Assistants, manage Knowledge Bases, and administer your plan, credits, and billing (the "Service").

By checking the acceptance box at account creation, or by using the Service, you agree to these Terms on behalf of yourself and, if you are acting for a company or other organization, on behalf of that organization — in which case you represent that you have authority to bind it.

1. The Service

The WebWorks Platform hosts AI infrastructure for documentation published with WebWorks ePublisher. Through the Service you can:

• create and configure Assistants — AI chat agents that answer end-user questions in your published Reverb 2.0 help;
• upload and manage Knowledge Bases — retrieval content generated from your own documentation;
• deploy Assistants into your published help, where they respond to your readers' questions with answers grounded in your Knowledge Base; and
• manage your organization, team members, plan, credits, and billing.

The Service is operated by WebWorks. Your published help — including the pages where deployed Assistants appear — is hosted by you, on your infrastructure, and is not part of the Service.

2. Accounts and organizations

2.1 Accounts. You need an account to use the Service. Keep your credentials confidential; you are responsible for activity under your account. Provide accurate account information and keep it current.

2.2 Organizations. Resources on the Service — Assistants, Knowledge Bases, credit balances — belong to an organization. Organization owners and administrators control membership, roles, and spending for their organization, and are responsible for the actions of its members and for use of its Assistants.

2.3 Eligibility. The Service is a business tool offered to organizations and professionals. You must be at least 18 years old and able to form a binding contract to accept these Terms.

3. Plans, credits, and billing

3.1 Plans. The Service is offered on plans. Pay-As-You-Go is the default and carries no recurring fee: you pay for usage from prepaid credits, one Assistant at a time may be in deployment, and Assistants you deploy display a "Powered by WebWorks" attribution (Section 3.16). Paid plans add a recurring fee, a monthly included usage allowance, higher deployment limits, and removal of the attribution. The plans, prices, allowances, and limits in effect are those shown on our pricing page and at checkout; launch pricing is introductory.

3.2 Subscriptions and recurring billing. A paid plan is a subscription, billed in advance at the interval you choose at checkout — annually or month-to-month. By subscribing, you authorize us to charge your payment method on file the then-current fee for your plan and interval automatically at the start of each billing period, until canceled. Subscription fees are separate from credit purchases and are not paid out of your credit balance.

If a subscription payment fails, we and our payment processor may retry the charge and will notify you. Your subscription is past due while payment is outstanding, and if it is not resolved the subscription ends and your organization reverts to Pay-As-You-Go under Section 3.3.

3.3 Auto-renewal and cancellation. Subscriptions renew automatically at the end of each billing period. You may cancel at any time through your billing settings or the customer portal. Cancellation takes effect at the end of the period you have already paid for — your plan and its benefits continue until then, after which your organization reverts to Pay-As-You-Go. Cancellation does not entitle you to a refund of the current period, in whole or in part (Section 3.7).

On reversion, Assistants in deployment beyond the Pay-As-You-Go limit are automatically taken out of deployment — the earliest-deployed Assistant remains, and you can change which one is deployed afterwards. Your included allowance ends with the subscription (Section 3.4); purchased credits are unaffected.

3.4 Included allowance. Paid plans include a monthly usage allowance. The allowance is granted at the start of each monthly cycle for as long as the subscription is active — including on annual subscriptions, which receive the allowance monthly rather than in a single sum at the start of the term. Included allowance resets rather than accumulates: unused allowance does not roll over, has no cash value, is non-refundable and non-transferable, and is forfeited when your subscription ends. Usage draws on included allowance before purchased credits. Purchased credits keep the terms in Sections 3.6 through 3.10.

3.5 Plan changes. You may upgrade, downgrade, or switch billing interval at any time through the customer portal. Plan changes and any proration are handled by our payment processor on the terms shown to you when you make the change. An upgrade takes effect when the change is made, and your included allowance is replaced by the new plan's allowance for the current cycle. Where a change leaves you above the new plan's limits — for example more Assistants in deployment than it allows — the excess is taken out of deployment automatically, as described in Section 3.3.

3.6 Credits. Use of Assistants consumes prepaid credits, purchased through the Service. Credits are a prepayment for Service usage, denominated in U.S. dollars.

3.7 No refunds; no cash value. Credits are non-refundable and non-transferable except where required by law, and have no cash value. Credits are not legal tender, currency, or a deposit; they can only be used to pay for Service usage. Subscription fees are likewise non-refundable, including for partial periods and unused allowance. Any refund or credit adjustment we choose to make in a particular case is a discretionary accommodation and does not obligate us to do the same again.

3.8 Expiration. Purchased credits expire twelve (12) months after the date of purchase, unless a different period is stated at the time of purchase. Expired credits are removed from your balance and cannot be restored.

3.9 Promotional and preview credits. We may grant free credits (for example, preview allowances for testing Assistants). Promotional and preview credits expire as stated when granted — or, if no period is stated, twelve (12) months after issuance — and we may modify or withdraw promotional programs at any time. Promotional credits are consumed before purchased credits unless we state otherwise.

3.10 Auto-replenishment. If you enable auto-replenishment, you authorize us to charge your stored payment method for the configured amount whenever your purchased-credit balance falls below your configured threshold, subject to the limits shown in your billing settings (including per-cycle caps). Included allowance does not count toward the threshold. You can disable auto-replenishment at any time; charges already initiated are unaffected.

3.11 Payment processing. Payments are processed by Stripe. By purchasing credits or subscribing to a paid plan you agree to Stripe's applicable terms. We do not store full card numbers on our systems.

3.12 Chargebacks and payment disputes. If a payment is reversed, refunded, or disputed after the corresponding credits have been added — in whole or in part — we may debit the corresponding amount from your balance, which may leave your organization with a negative balance, and we may suspend Assistant usage for your organization until the balance is restored. If a subscription payment is reversed or disputed, we may in addition end the subscription and revert your organization to Pay-As-You-Go under Section 3.3. We reserve the right to contest disputes we believe are unfounded.

3.13 Taxes. Prices exclude taxes unless stated otherwise. You are responsible for applicable sales, use, VAT, or similar taxes, other than taxes on our income.

3.14 Pricing changes. Usage rates (how many credits a given Assistant interaction consumes) and credit pricing may change. Changes apply to usage after the change takes effect; they do not retroactively alter your existing credit balance. Subscription fees and included allowances may also change: a change applies from your next renewal, never mid-period, and we will give you notice under Section 15 before the renewal it applies to. If you do not accept a new fee, cancel before that renewal date.

3.15 Account closure. Credits — purchased and promotional — are void upon closure of your account or organization, whether closed by you or terminated by us under Section 11, and are not refunded, except where a refund is required by law. Closing your account also cancels any active subscription, with no refund of the current period.

3.16 Attribution. Assistants deployed under Pay-As-You-Go display a "Powered by WebWorks" attribution — a line of text in the Assistant's chat interface identifying it as an AI Assistant and linking to our website. We determine whether the attribution displays from your organization's plan each time an Assistant loads, so it appears or disappears on its own when you change plans, with nothing for you to republish.

While an Assistant of yours is deployed under a plan that includes the attribution, you will not remove, obscure, alter, or reduce the legibility of it in your published output, including by overriding the styles, scripts, or markup that render it. Deploying without the attribution is a paid-plan feature: that right comes with a paid plan and lasts as long as the plan is active. If the plan ends and your organization reverts to Pay-As-You-Go, the attribution returns.

The attribution identifies the Service. It is not a notice given to your end users on your behalf, and it does not satisfy any AI-disclosure or other obligation you owe them under Section 7.

If we find the attribution removed or obscured on a deployed Assistant, we will notify you and give you a reasonable opportunity to restore it or to move to a plan that permits its removal. Continued non-compliance after that notice is a material breach for purposes of Section 11.2.

4. Your content

4.1 Ownership. You retain all rights to the content you bring to the Service — Knowledge Base files, Assistant configurations and prompts, and other materials you upload ("Customer Content"). These Terms do not transfer ownership of Customer Content to us.

4.2 License to operate the Service. You grant us a non-exclusive, worldwide license to host, store, process, transmit, and display Customer Content solely as needed to provide, secure, and support the Service — including processing content through the third-party AI providers described in Section 8 to generate Assistant responses.

4.3 Your responsibility for content. You are responsible for Customer Content: that you have the rights to use it, that it does not infringe others' rights, and that it complies with law. We may remove or disable content that we reasonably believe violates these Terms or the law.

4.4 End-user conversations. Questions submitted to your deployed Assistants and the responses they generate are processed by the Service to provide the chat function, ground answers, and operate abuse-prevention, rate-limiting, and billing. Treatment of personal data in these conversations is described in the Privacy Policy.

5. AI-generated output

Assistant responses are generated by artificial intelligence from your Knowledge Base and your configuration. AI output can be inaccurate, incomplete, or misleading despite grounding. You are responsible for how you and your organization use Assistant output, for reviewing output where accuracy matters, and for the decisions your end users may make in reliance on Assistants you deploy. We do not warrant that Assistant output is accurate, complete, or fit for a particular purpose. Assistant output is not professional advice.

6. Acceptable use

You will not, and will not permit others to:

• use the Service to violate law, or to generate, store, or distribute content that is unlawful, infringing, or harmful;
• attempt to gain unauthorized access to the Service, other customers' data, or the systems the Service runs on;
• probe, overload, disrupt, or circumvent the Service's security, rate limits, moderation systems, or usage metering;
• misrepresent Assistant output as human-authored where that matters, or deploy Assistants in a deceptive manner;
• remove, obscure, or alter the "Powered by WebWorks" attribution on Assistants deployed under a plan that includes it, contrary to Section 3.16;
• resell or white-label the Service itself without our written agreement (deploying Assistants in your own published documentation is what the Service is for and is not resale); or
• use the Service to develop a competing service, or scrape or bulk-extract Service data other than your own Customer Content.

We operate automated moderation and abuse-prevention on Assistant traffic and may refuse, rate-limit, or block usage that triggers them. Repeated or serious violations may lead to suspension or termination under Section 11.

7. Deployed Assistants and your end users

Assistants you deploy appear in your published help, on sites you control. Your readers ("end users") do not have Platform accounts, and their use of your published help is governed by your own terms and policies, not by direct agreement with us. You are responsible for:

• providing your end users any legally required notices about AI-generated content and data processing in your jurisdiction and theirs;
• ensuring your use of Assistants with your end users complies with law; and
• your end users' interactions with your deployed Assistants, including the questions they submit.

We meter, rate-limit, and moderate end-user traffic to deployed Assistants as part of operating the Service, and consumption of credits by end-user usage is your organization's responsibility.

8. Third-party services

The Service is built on third-party infrastructure and services, including Amazon Web Services (hosting), Stripe (payments), and OpenAI (AI model processing for Assistant responses). Customer Content needed to generate responses is processed by our AI provider as a subprocessor on our behalf; the current subprocessor list is maintained in the Privacy Policy. Third-party services are governed by their own terms with us; we are responsible to you for our subprocessors' handling of Customer Content under these Terms.

9. Privacy

Our collection and use of personal information in operating the Service is described in the Privacy Policy. The Privacy Policy is part of the picture but not a contract term expansion: where it and these Terms conflict as to obligations, these Terms control.

10. Intellectual property

The Service — its software, design, and everything in it other than Customer Content — is owned by Quadralay Corporation and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send us feedback or suggestions, we may use them without obligation to you.

11. Suspension and termination

11.1 By you. You may stop using the Service and close your account or organization at any time. Sections 3.3 and 3.15 apply to an active subscription and remaining credits.

11.2 By us. We may suspend or terminate access — in whole, or scoped to specific Assistants or members — if: you materially breach these Terms; your organization's balance is negative under Section 3.12; usage threatens the security, integrity, or lawful operation of the Service; or we are required to by law. Where practical we will notify you and give you a chance to cure before terminating.

11.3 Effect. Upon termination your right to use the Service ends and deployed Assistants stop responding. For thirty (30) days after closure we will make your Knowledge Base files available for export on request, after which we may delete Customer Content from active systems, subject to our backup cycles and legal obligations.

11.4 Discontinuation. If we discontinue the Service entirely, we will give at least ninety (90) days' notice, and — as the exception to Section 3.7 — refund the unexpired, unused purchased-credit balance and the unused portion of any prepaid subscription period, for accounts in good standing.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING — INCLUDING ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE (SECTION 5).

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA; AND (b) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

14. Indemnification

You will defend and indemnify Quadralay Corporation against third-party claims arising from Customer Content, your deployment of Assistants to your end users, or your breach of these Terms. We will defend and indemnify you against third-party claims that the Service itself (excluding Customer Content and AI output as used by you) infringes their intellectual property rights.

15. Changes to the Service or these Terms

We may improve or modify the Service; we will not materially reduce the core functionality you have paid for without notice. We may update these Terms; for material changes we will give notice (email to the organization owner and/or an in-Service notice) at least fourteen (14) days before they take effect. Continued use after the effective date is acceptance. If you do not accept updated Terms, stop using the Service and close your account before they take effect.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally. Courts located in Travis County, Texas have exclusive jurisdiction, and each party consents to venue there. Nothing in this section prevents either party from seeking injunctive relief for misuse of intellectual property or confidential information.

17. General

These Terms (with the documents they reference) are the entire agreement about the Service and supersede prior discussions. If a provision is unenforceable, the rest remain in effect. Failure to enforce is not waiver. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets; we may assign to an affiliate or successor. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to us: legal@webworks.com. Notices to you: your account email.

Contact

Quadralay Corporation (WebWorks) — support@webworks.com · webworks.com/company/contact